Return Policy
At Beezle, we aim to provide you with the highest quality products and ensure your satisfaction with every purchase. Please read our Return Policy carefully to understand our procedures and guidelines for returns.
1: Eligibility for Returns:
A: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
B. Returns must be initiated within [insert number] days of receiving the product.
2: Unboxing Video Requirement:
A: For all returns, we require customers to record an unboxing video showcasing the opening of the package.
B: In the event of damage, this video will serve as essential documentation to validate your claim.
3: Damaged Product Returns:
A: If, while recording the unboxing video, you discover that the product is damaged, please contact our customer service team immediately through [insert contact information].
B: We will require you to send us the unboxing video as evidence, and upon verification, we will arrange for a replacement of the damaged product.
4: Design Finalization via WhatsApp:
A: All design details and finalizations, including customizations, will be communicated and confirmed through WhatsApp.
B: Beezle will not be liable for refunds related to design preferences or any design mistakes once the design has been finalized through WhatsApp.
5: Urgent Deliveries:
A: For urgent deliveries, complete payment is required in advance.
B: If an urgent delivery is delayed, Beezle will refund 80% of the payment. We do not accept responsibility for delays beyond our control.
6. How to Initiate a Return:
A: To initiate a return, please contact our customer service team through [insert contact information].
B: Provide the order number, details of the item to be returned, and a brief description of the reason for the return.
7. Refund Process:
A: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
B: Refunds will be processed to the original method of payment within [insert number] business days.
8. Exchanges:
A: If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability.
9. Shipping Costs:
A: Shipping costs for returning items are the responsibility of the customer, except in cases where the return is due to an error on our part.
10: Contact Us:
If you have any questions or concerns about our Return Policy, please contact us.
Thank you for choosing Beezle. We appreciate your trust in our products and are dedicated to ensuring your satisfaction.
